1. SERVICE NATURE & DISCLOSURE (VERY IMPORTANT FOR COURT)
      • The Company is a tour and travel service facilitator and not the actual provider of flights, hotels, transport, or visas.
      • Services are delivered through independent third-party suppliers including airlines, hotels, transport operators, and government authorities.
      • The Company does not guarantee outcomes dependent on third parties, including visa approval, airline schedules, or hotel allotment.

This clause protects you from “deficiency of service” claims.

  1. BOOKING & CONFIRMATION POLICY

2.1 Eligibility

      • Pilgrims must be legally eligible to travel internationally.
      • Compliance with Saudi Ministry of Hajj & Umrah regulations is mandatory.
      • The Company reserves the right to reject a booking without assigning reasons.

2.2 Documentation

      • Pilgrims must submit correct and complete documents.
      • The Company is not responsible for errors provided by the pilgrim.
      • Any loss arising from incorrect documents shall be borne by the pilgrim.

2.3 Booking Confirmation

  1. Booking is confirmed only after:
  • Required advance payment, and
  • Written confirmation from the Company.
    1. Tentative itineraries are indicative and non-binding.
  1. PAYMENT POLICY

3.1 Pricing Transparency

  • Package cost includes only services specifically mentioned.
  • Any service not mentioned is excluded by default.

3.2 Advance & Balance Payment

  • Advance payment is compulsory.
  • Balance payment must be made within prescribed deadlines.
  • Failure to pay on time may lead to cancellation without refund of advance.

3.3 Taxes & Charges

  • Government taxes, GST, airport charges, visa fees, and foreign exchange fluctuations are payable by the pilgrim.
  • Any increase imposed by authorities must be paid before departure.

3.4 Payment Default

  • Non-payment constitutes voluntary cancellation by the pilgrim.
  1. CANCELLATION & REFUND POLICY (COURT-SAFE FORMAT)

4.1 Cancellation by Pilgrim

  1. Cancellation must be made in writing.
  2. Refund eligibility depends on:
    • Date of cancellation, and
    • Actual recoveries from service providers.

4.2 Non-Refundable Components (Explicit Disclosure)

The pilgrim agrees that the following are non-refundable once booked:

  • Visa processing fees
  • Airline tickets (as per airline rules)
  • Hotel bookings
  • Government fees
  • Service charges

4.3 Refund Timeline

  • Refunds are processed only after recovery from suppliers.
  • Normal refund period: 30–90 working days.
  • No interest is payable on delayed refunds due to supplier delay.

4.4 Cancellation by Company

  • In case of cancellation by the Company due to unavoidable reasons, refund shall be limited to amounts actually recoverable.
  • The Company shall not be liable for compensation beyond refunded amounts.
  1. VISA & IMMIGRATION POLICY
    • Visa issuance is solely at the discretion of Saudi authorities.
    • The Company does not guarantee visa approval.
    • Visa rejection or delay is not a deficiency of service.
    • Visa fees and associated costs are non-refundable.

(Indian consumer courts consistently uphold this when disclosed clearly.)

  1. TRAVEL, HOTEL & TRANSPORT POLICY
  • Flights

Flight timings, routes, and airlines are subject to change.

Changes do not constitute service deficiency.

6.2 Accommodation

  • Hotel categories follow local Saudi standards, not Indian star ratings.
    • Hotels may be changed to similar category due to availability or government allotment.

6.3 Transport

  • Transport is provided as per local regulations and traffic conditions.
  • Delays due to crowd control or authorities are beyond Company control.

6.4 Room Sharing

  • Rooms are shared unless single occupancy is booked and confirmed.
  • No refund for unused room sharing arrangements.
  1. HEALTH, MEDICAL & INSURANCE POLICY
  • Pilgrims must ensure they are medically fit.
  • Mandatory vaccinations are the pilgrim’s responsibility.
  • Medical expenses are borne entirely by the pilgrim.
  • The Company strongly recommends travel insurance.
  • Medical emergencies do not constitute service deficiency.
  1. PILGRIM CODE OF CONDUCT
  1. Pilgrims must follow:
    • Islamic etiquette
    • Saudi laws
    • Group instructions
  2. Misconduct, indiscipline, or illegal acts may lead to termination of services without refund.
  3. The Company shall not be responsible for penalties imposed by authorities.
  1. LIMITATION OF LIABILITY (CRITICAL FOR COURT)
  1. The Company’s liability is limited to the amount actually paid for its services.
  2. The Company is not liable for:
    • Acts or omissions of third-party suppliers
    • Loss of baggage or valuables
    • Delays due to force majeure
    1. Pilgrims must safeguard personal belongings.
  1. FORCE MAJEURE

10.1 Events Covered
Includes:

  • Natural disasters
  • Pandemics
  • Government bans
  • War, unrest, or airport closures

10.2 Effect

  • Services may be modified, postponed, or cancelled.
  • Refunds depend on actual recoveries.
  • No compensation or damages are payable.
  1. COMPLAINTS & DISPUTE RESOLUTION

11.1 Complaint Process

  • Complaints must be submitted in writing within 14 days of tour completion.
  • Complaints raised after this period may not be entertained.

     11.2 Resolution

  • The Company will attempt amicable resolution within 30 working days.

11.3 Jurisdiction

  • All disputes are subject to Indian laws.
  • Jurisdiction shall be limited to courts/consumer commissions having territorial jurisdiction as stated in the invoice or booking confirmation.
  1. CONSUMER ACKNOWLEDGEMENT

The pilgrim confirms that:

  • All terms were explained and understood
  • No verbal promises were relied upon
  • Booking was made voluntarily with full disclosure

Important Notes Read before you travel.

  1. Please activate ROAMING on your Sim before leaving India.
  2. Download *IMO, SKYPE, BOTIM* for your VIDEO & AUDIO CALLS, Whatsupp calls dont work in Saudi.
  3. Please take *Printout (HARD COPY)* of your Ticket, Visa, Insurance, Hotel Voucher, Umrah Visa before reaching the AIRPORT. Printouts will not be arranged on airport by our Staff.
  4. Please wear EHRAM before crossing meeqat its advisable to wear EHRAM from your home if you are going to JEDDAH AIRPORT for UMRAH.
  5. Please Buy Saudi RIYAL from INDIA before reaching AIRPORT. Saudi Riyal is very expensive in MAKKA MADINA and on AIPRORTS.
  6. PLEASE keep 50-100 sar change with you handy in pockets for emergency use to buy juice water etc.
  7. Make sure to Keep your medicine handy with you in hand bags and don’t put it in Checking Baggage.
  8. Keep an Extra set of EHRAM & Slippers for emergency.
  9. Do Not Carry INDIAN FLAGS with you or any other Country FLAGS. Taking pics with FLAGs is Totally Banned and Can lead to Jail sentence.
  10. Watch YOUTUBE Videos and Consult *Scholars AALIMs and MUFTIS before leaving for UMRAH.
  11. Please carry Extension board and Universal Adapter for your Mobile Recharges, Socket in Saudis do not support Indian Round Plugs hence a universal square adapter is required.
  12. Carry your own wheelchairs, Wheelchairs are not available in Hotel and in HARAM it’s a paid service, you can use electric Scooters also.

Important Terms & Conditions:

LAUNDRY –

  • Laundry service will be provided 1 times in Makka and 1 times in Madina.
  • We will not be responsible for Damage and Lost clothes.
  • Please do not give your very Expensive and New Clothes for Laundry.
  • Please inform your guest not to give their Undergarments, Curtains, Bedsheets and Pillow covers of hotel In laundry.
  • No Laundry will be provided 3 Days Before Eid and 3 Days After Eid.
  • No Laundry during 05 days of HAJJ.

ZIYARATS –

  • Makka Ziyarats and Madina Ziyarats will be provided in Sharing Bus.
  • Timings for Ziarats will be informed to guests 24 hrs prior and if Guests are not present on mentioned timings Guest will have to manage their own Ziarats.

ZAMZAM –

  • ZAMZAM Cans are provided as a Complimentary Return Gift to the Guest on their Return from Saudi Airport.
  • Providing Zamzam Stock on airport is responsibility of Saudi government and we cannot be held responsible if there is shortage of zamzam on airport or zamzam counters are closed on airport.
  • We cannot be held responsible if Zamzam Counters are closed on Airport or if Zamzam is Not Available.
  • All Guests are supposed to arrange for their own Zamzam stock if they wanna be double sure.

Things to Carry | Travel Documents (HARD COPY)

  • Return Air Ticket
  • Umrah Visa
  • Insurance
  • Passport Copy
  • Ticket Copy
  • Hotel Vouchers
  • RT-PCR
  • 2 Dose Vaccination Certificate
  • Address of the hotel.
  • Necessary Saudi Riyal for expense with Purchase Bill
    (NOTE SAUDI RIYAL IS VERY EXPENSIVE IN SAUDI SO ALWAYS CARRY FROM INDIA)

Accessories & Amenities –

  • Don’t compromise with sandals or slippers as you have to travel a lot on your feet? Take a spare also.
  • It is Sunnah to carry these things while travelling i.e. Mirror, Oil, Comb, and Miswak.
  • Sewing needle, thread and scissors.
  • Nail cutter.
  • Pair of Sunglasses (if you use).
  • Toiletries – Paste, Brush, Soap, Shampoo, Conditioners, Miswak. Non-scented soap – to use during state of Ihram. · A camp stool Or Wheel Chair if Required.
  • Umbrella (for sun!)
  • Mobile Charger.
  • Power Bank.
  • Travel Adaptor (American Style) Medicines
  • Some medicines for headache, Loose motions. Cold & Flu etc.
  • Moreover, take the medicines you need with a prescription.
  • Lip Balm, Sun Crème Band-Aid, Vaseline Surgical masks to wear out in crowds. Clothing
  • Clothes as per requirement (According to the weather conditions and number of days)
  • Towels, Caps, Goggles.
  • Inner garments
  • Hand kerchiefs
  • Socks Food
  • Biscuits / dry food
  • Chips / Cakes etc.
  • Energy bars In Heart

The THAQWAA, It is not as much about what you are going to pack into your suitcase. It is more about your heart and the inside of your heart: fear of God, obedience and mindfulness.

Exclusions –

  • Room Service
  • GST & TCS.
  • Anything not mentioned in Inclusions.
  • RTPCR in SAUDI & INDIA (for Unvaccinated Guests & Child Below 18 years)
  • Private Transfers. – Please note Bucket and Tubs will not be available in hotels – No Fans are not available in Rooms Only AC – Indian Toilets are not available only English Toilets –
  • Water is available only on Buffet Not in Rooms.

 

Scroll to Top